How will I know that my order is ready?

By |July 30th, 2016||0 Comments

When your order is complete, you will receive an email notifying you that your order is ready. Click on the link in the email to retrieve your design. Also, you will find your stitch file in your account on our website. For your convenience we do not erase your designs from your account so […]

What if I need a correction or edit on a design?

By |July 30th, 2016||0 Comments

If you need a correction because something does not meet a customer expectations then send us an email with a scan of your stitch out so we can see where the problem is, and we will send you back the design as soon as we can. Normal edits take from 15 minutes to two […]

What kind of artwork do you receive?

By |July 30th, 2016||0 Comments

We receive artwork in many different formats but the important part is the resolution. We cannot do a good job out of a poor artwork file. We need files that open big on the screen and don’t look pixelated. Files that clearly show as much detail as possible on your screen. They can be […]

How can I place an order?

By |July 30th, 2016||0 Comments

After you log in you can place an order just by clicking on “Add a New Order” and follow the screen prompts. It is very simple. Just fill the basic questions on the form and attach your file or files for that particular order. You have a space for comments where you can add […]

Do I have to register to place an order?

By |July 30th, 2016||Comments Off on Do I have to register to place an order?

Yes. To be able to place an order you have to Register by clicking in the Sign Up link in the Home page. You will need to provide a valid email address to which we will send a verification email. By filling all the basic information requested you help up provide a better service […]