We accept Visa, Master Card, Discover and American Express. Once your order is ready, you will get notified by email. Our system is totally secure and information travels the Internet encrypted for your protection.
To pay the order, just select the order you want to pay for and then click on Pay Now to proceed to payment with credit card. Once it is paid, your files will be released automatically and you will be able to download them.
When your order is complete, you will receive an email notifying you that your order is ready. Click on the link in the email to retrieve your design. Also, you will find your stitch file in your account on our website. For your convenience we do not erase your designs from your account so you can retrieve them anytime. Turn around times vary based on your requirements and our workload.
If you need a correction because something does not meet a customer expectations then send us an email with a scan of your stitch out so we can see where the problem is, and we will send you back the design as soon as we can. Normal edits take from 15 minutes to two hours depending on the amount of work. You can expect an email regarding this in first 8 business hours after placing your order.
We supply stitch files like DST, PES, EXP, JEF, VIP, HUS depending on your needs. You will have to specify the desired output file format when placing your order. We also include with every design an editing file in one of two formats EMB or MLS. You will also specify this in the ordering process.
We receive artwork in many different formats but the important part is the resolution. We cannot do a good job out of a poor artwork file. We need files that open big on the screen and don’t look pixelated. Files that clearly show as much detail as possible on your screen. They can be in JPB (RGB color) PDF, AI, CDR, EPS, PNG, or almost any other commonly imaging used format. Do not use small font types (characters) that are to be embroidered in the final product on less that 3mm high or wide (1/8 of an inch); they will turn out unreadable and will be only accepted by express written consent from you.
If you need an estimate for stitch count or price on a design, just add a new order and specify in the comments box that you need a quote prior to do the design. We will send you an email with the estimate and the order will be put on hold for 72 hours while we hear back from you or it will be automatically deleted. If and order is deleted, you will have to place the order again.
After you log in you can place an order just by clicking on “Add a New Order” and follow the screen prompts. It is very simple. Just fill the basic questions on the form and attach your file or files for that particular order. You have a space for comments where you can add any special instruction that is not obvious in the artwork. Then click on Submit to send your order. You will receive an order confirmation email.
Yes. To be able to place an order you have to Register by clicking in the Sign Up link in the Home page. You will need to provide a valid email address to which we will send a verification email. By filling all the basic information requested you help up provide a better service to you. After signing up, you have to log in using the same username and password that you created in the signup process. If you do not remember your username or password, click on the Forgot Username or Password link and we will email you with precise instructions on how to gain access to your account.